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How far in advance should
I place my order? |
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Do I have to wash the
dishware, cutlery and glassware? |
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Do I have to wash the
linen? |
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Will I be credited for
equipment I return unused? |
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What is the cancellation
policy? |
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When do you deliver? |
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When do you pickup? |
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What is the deposit
amount required? |
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When is payment due? |
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How far in advance should
I place my order? |
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While we carry an extensive inventory, equipment is rented
on a first come, first served basis. For tents and
larger scale events, we like you reserve as soon as you have
made a decision to do so, and at least two months in
advance. For smaller orders, usually a week or two is
sufficient. However, we will do our best to
accommodate your rental requirements at any notice. |
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Do I have to wash the
dishware, cutlery and glassware? |
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We
take care of the washing for you! You need to scrape
or rinse off all excess food, the same as you would for your
dishwasher at home. All dishware, cutlery and
glassware must be returned sorted and in the proper
containers provided. Additional charges may be applied
if these instructions are not followed. |
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Do I have to wash the
linen? |
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NO, please do not attempt to wash
the linen! As with the dishware, all linen
is washed on return whether used or unused. Simply
shake out the linen to remove and food or confetti debris
and pack them in the nylon bags provided. Please do
not pack them in garbage bags, as they will mildew over the
course of the weekend. If any linen or skirting is
damaged, be it from wax burns, dye, tears or other causes,
additional charges will apply. Any food or wine stains
are our responsibility. Please treat these, as with
all rental goods, as if they were your own. |
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Will I be credited for
equipment I return unused? |
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Unfortunately, no. All equipment, dishware, glassware,
cutlery and linens that leave our warehouse must be washed
on return whether used or not. This is for health
reasons and we strictly adhere to and hope you will
appreciate. It is our assurance to you that all of
your rental goods are clean and sanitized for your use. |
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What is the cancellation
policy? |
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On
all tents and dance floor reservations there is a 50%
non-refundable deposit from the time of booking. On
all other rental items, we ask that you give us at least
seven days notice prior to the out date for a full refund
with no penalty. If you give us less than seven days
notice, we charge a 50% cancellation fee. If however,
you have placed an order and upon delivery you decide to
cancel all or part of the order, the full rental charge
would apply. |
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When do you deliver? |
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When
only rental items are involved, deliveries are usually made
the day of or one day prior to the function. For
larger scale events, and events with a tent, we may begin
installation as many as two or three days prior to the
function. Please make sure to speak to the facility
where the items are to be delivered so they can make
arrangements. Please ensure that an authorized person
is available to meet our delivery staff to ensure proper
placement of tents. |
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When do you pickup? |
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As
we do not work on Sunday's, we will arrange pickups for
Monday or Tuesday of the following week. If you are
having your event at a hall or community centre, please make
arrangements to reflect this schedule. |
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What is the deposit
amount required? |
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The
deposit required at the time of booking is 30% on most
rental equipment. A 50% non-refundable deposit is
required for tents and dance floors. |
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When is payment due? |
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The
final payment for your rental equipment is due 7 days prior
to your function. This ensures that the equipment for
your function can be picked up or delivered with no delays. |
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