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When placing an order, we
require the following information:
*No exceptions*
Reservation and Payment
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Customer Name and
Business Name
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Contact Phone Number
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Mailing Address
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Email Address or Fax
Number
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Valid Credit Card
Information
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Driver's License
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Site Address, Site
Contact Name and Phone Number (if different from main contact
information)
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Date of Function
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A 30% non-refundable
deposit is required for all reservations.
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Tents and dance
floors require a 50% non-refundable deposit.
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Payment is due 7
days prior to your event.
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Most prices quoted
are for a one-day event. Please ask for weekly or monthly
pricing.
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Orders can be placed
over the telephone, by fax, by mail, by email or in person at
our store.
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A Major credit card
is required to be on file to cover lost or broken inventory.
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Inventory is charged
on a time out, not time used basis.
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Advance reservations
are recommended. We prefer you reserve enough equipment to
accommodate the maximum number of people you may have attending
your event. This will insure there will be enough
equipment available for you. When your final numbers are
available, just call us and make the necessary changes.
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Changes may be made to most quantities reserved up to 7 days prior to the out date
for not charge. Changes may be made less than 7 days prior
to the out date, but we will charge a 50% cancellation fee on
the reductions. Some rental items (tents & dance floors) require a 50%
non-refundable deposit from the time of reservation. These
items will be charged a 50% cancellation fee if cancelled or
changed at any time.
Security Deposit
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Cancellation Policy
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On cancelable
equipment, cancellations must be made a least 7 days prior to
the out date for a full refund. If less than 7 days
notice, a cancellation fee of 50% of the rental rate will apply.
Refunds are not issued for any items cancelled on delivery or
for any rental items returned unused.
50% deposit on tents is non-refundable.
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Rental rates listed
are based on a one-day use unless otherwise specified. All
rental items may be taken one business day before the event and
returned the next business day after the event to allow time for
decorating and setting up. All items rented for more than
a one-day use will be priced accordingly and must be returned by
5:00pm the next business day following the event.
Delivery Policy
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Our standard
delivery fee is based on tailgate drop off. If our
delivery personnel are required to carry items up or down stairs
or great distances, an extra charge will apply. Our
delivery personnel are instructed to neatly stack all items in a
mutually convenient place at ground level.
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Any other
arrangements must be made in advance, with a special charge
quoted if applicable.
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Tables and chairs
will be delivered and stacked. They must be restacked and
ready for pick-up.
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Additional charges
will also be applied if the articles are to be carted up or down
stairs and more than a minimal distance.
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The customer can
transport most of our equipment.
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Delivery and Pick-Up
services are available for a fee for all orders.
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The distance from
our centre determines charges for delivery/pick-up.
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All deliveries are
scheduled and sent out on routes. It is possible to
request a morning or afternoon delivery. Deliveries
required at a specific time, or before or after regular business
hours will result in an increased delivery charge.
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Muskoka Party
Rentals will not be held responsible for any damages to
customer's property if the customer has authorized Muskoka Party
Rentals' staff to use driveways, lawns, patios, and other areas
to drive and/or walk over.
Pick-Up Policy
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For sanitation
reasons, we would appreciate the dishes being scraped and free of food waste before they are returned.
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Special containers
are provided to insure that you receive you items sanitized,
undamaged and table ready.
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Items must be
returned sorted and re-packed in the same containers.
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Cutlery much be
returned scraped or rinsed.
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Glassware must be
emptied and returned in the proper containers.
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Tables and chairs
must be re-stacked, folded and ready for pick-up.
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As specified above,
items not meeting these requirements are subject to additional
fees.
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After Hours
Deliveries/Pick-Ups
Responsibility for
Inventory
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The responsibility
for equipment remains with the renter from the time of receipt
to the time of return.
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Tables should be
taken down, stacked and ready for pick-up.
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All china,
glassware, etc. must be food-free and repacked in the same
containers in which they were received.
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Linens should be refuse-free and dry to prevent staining and
mildew. Mildewed linens returned in plastic bags will be
charged to the
customer.
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We
DO charge for
late, missing, broken, damaged, and weather damaged items (including
packing containers.)
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Be sure the
equipment is secured when not in use and protected from the
weather.
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How far in advance should
I place my order?
While we carry an extensive
inventory, equipment is rented on a first come, first served basis.
For tents and larger scale events, we like you to reserve as soon as
you have made a decision to do so, and at least two months in
advance. For smaller orders, usually a week or two is
sufficient. However, we do our best to accommodate your rental
requirements at any notice.
Do I have to wash the dishware, cutlery and glassware?
We take care of the washing for you!
You need to scrape or rinse all excess food, the same as you would
for your dishwasher at home. All dishware, cutlery and
glassware must be returned sorted and in the proper containers
provided. Additional charges may be applied if these
instructions are not followed.
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Do I have to wash the linen?
NO, PLEASE
DO NOT ATTEMPT TO WASH THE LINEN!!! As with the
dishware, all linen is washed on return whether used or unused.
Simply shake out the linen to remove any food or confetti debris and
pack them in the nylon bags provided. Please do not pack them
in garbage bags, as they will mildew over the course of the weekend.
If any linen or skirting is damaged, be it from wax burns, dye,
tears or other causes, additional charges will apply. Any food
or wine stains are our responsibility. Please treat these, as
with all rental goods, as if they were your own.
Will I be credited for equipment I return unused?
Unfortunately, no. All
equipment, dishware, glassware, cutlery and linens that leave our
warehouse must be washed on return whether used or not. This
is for health reasons and we strictly adhere to and hope you will
appreciate. It is our assurance to you that all of your
rentals goods are clean and sanitized for your use.
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What is the
cancellation policy?
On all tents and dance floor
reservations there is a 50% non-refundable deposit from the time of
booking. On all other rental items, we ask that you give us at
least seven days notice prior to the out date for a full refund with
no penalty. If you give us less than seven days notice, we
charge a 50% cancellation fee. If however, you have placed an
order and upon delivery you decide to cancel all or part of the
order, the full rental charge would apply.
When do you deliver?
When only rental items are involved,
deliveries are usually made the day of or one day prior to the
function. For larger scale events with a tent, we may begin
installation as many as two or three days prior to the function.
Please make sure to speak to the
facility where the items are to be delivered so they can make
arrangements. Please ensure that an authorized person is
available to meet our delivery staff to ensure proper placement of
tents.
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When do you pick up?
As we do not work on Sunday's, we
will arrange pickups for Monday or Tuesday of the following week.
If you are having your event at a hall or community centre, please
make arrangements to reflect this schedule.
What is the deposit amount required?
The deposit required at the time of
booking is 30% on most rental equipment. A 50% non-refundable
deposit is required for tents and dance floors.
When is final payment due?
The final payment for your rental
equipment is due 7 days prior to your function. This ensures
that the equipment for your function can be picked up or delivered
with no delays.
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Items on this website are not always exactly
as illustrated. Availability of items and pricing are subject
to change without notice. |
